I did not receive my sign-in code
DocNote sends your one-time sign-in code from contact@docnote.care. It usually arrives within a few seconds.
The email has a Sign in button that signs you in to DocNote in your browser in one click. On a phone or in the app, type the code shown in the email instead. The code is also in the email subject, so you can often read it straight from the notification.
If it does not arrive:
- Check that the email address you entered is correct.
- Look in your spam, junk or quarantine folder.
- Wait one minute, then request the code again. Until you sign in with it, DocNote sends the same code again, so the code in any of these emails works.
Hospital and practice email
Section titled “Hospital and practice email”Some hospital and practice email systems hold or block messages from senders they do not know yet. If your code never arrives, ask your IT department to allow:
| Setting | Value |
|---|---|
| Sender address | contact@docnote.care |
| Sender domain | docnote.care |
| Sending service | Amazon SES, EU region (Frankfurt), bounce domain mail.docnote.care |
Every email DocNote sends is signed with DKIM and passes SPF and DMARC for docnote.care, so it can be allowed by domain rather than by IP address.
If the code still does not arrive, write to contact@docnote.ch.